Better Access Toolkit
About this toolkit
To support practices with internal and patient communications we have created the Better Access Practice Toolkit. This initial toolkit is for use on digital and social media channels, this is so we can make sure that everything is working well for staff and patients before we provide hard copy materials. We will be adding more assets to support staff and patients over the coming weeks.
It is important that all practice staff are aware of the Better Access service and how it is delivered.
There are many ways that your practice can make sure your patients know about and use the Better Access service.
How your practice can support:
- Sharing the Better Access Practice Briefing with all staff.
- Actively promoting the service using the Better Access Toolkit.
The Better Access area toolkits include:
For practice staff:
- Practice staff briefing
- Emergency Heartbeat staff contacts
- Staff FAQs
For advertising the service to patients:
- Patient Posters
- Social Media graphics and content
- Practice website graphics and content
- Patient FAQs
SystmOne quick user guide
Harewood Medical Practice user guide
Whitby community hospital user guide
For practice / Better Access staff
Staff briefing – Hambleton
Staff briefing – Richmondshire
Staff briefing – Whitby
Better Access emergency contact list
Better Access to GP Services FAQ
Hard copy patient survey
Please download and print for patients to complete following their appointment
Amending printer margins
Better Access Policies
Click to download PDFs of the policies