Better Access Toolkit


About this toolkit

To support practices with internal and patient communications we have created the Better Access Practice Toolkit. This initial toolkit is for use on digital and social media channels, this is so we can make sure that everything is working well for staff and patients before we provide hard copy materials. We will be adding more assets to support staff and patients over the coming weeks.

It is important that all practice staff are aware of the Better Access service and how it is delivered.

There are many ways that your practice can make sure your patients know about and use the Better Access service.

How your practice can support:
  • Sharing the Better Access Practice Briefing with all staff.
  • Actively promoting the service using the Better Access Toolkit.

The Better Access area toolkits include:

For practice staff:
  • Practice staff briefing
  • Emergency Heartbeat staff contacts
  • Staff FAQs
For advertising the service to patients:
  • Patient Posters
  • Social Media graphics and content
  • Practice website graphics and content
  • Patient FAQs

User guide

SystmOne quick user guide

Harewood Medical Practice user guide

Whitby community hospital user guide

For practice / Better Access staff

Staff briefing – Hambleton

Staff briefing – Richmondshire

Staff briefing – Whitby

Better Access emergency contact list

Better Access to GP Services FAQ

Hard copy patient survey

Please download and print for patients to complete following their appointment

Amending printer margins

For patients