Better Access

Evening and weekend appointments for people who struggle to access GP appointments during the normal working week

Better Access

We’re improving our Better Access service to ensure our patients experience good speed of access to primary care. We’re doing this through increasing our service delivery locations, opening times and making it easier to arrange an appointment at a time to suit you.

GP Practices in the Hambleton Richmondshire and Whitby areas are working together with Heartbeat to offer a wider range of appointments between 6:30-8pm Mon-Fri and 9am – 5pm on Saturdays through Better Access Service clinics.

Better Access Service clinics consist of multi-skilled team including GPs, Advanced Nurse Practitioners, Practice and Treatment Room Nurses, Healthcare Assistants and Phlebotomists.

Patients registered with any of the GP Practices in your area will be able to access appointments at these extra clinics.

How to book

Patients interested in these appointments should speak to their GP practice reception team and find out which appointments are available. Please note that patients may not necessarily be consulted by a staff member from their own GP practice and must consent for their Patient Care Record to be shared out from their practice with the consulting clinician.

Your views about our Better Access service are important to us. We want to make sure the service is as good as it can be and understanding your experience will help us to develop and deliver our services in the right way for all our patients.

Please take a few moments to share your experience

Better Access Services in your area

North Hambleton

Better Access clinics are delivered at the following locations throughout the week in North Hambleton:

Weekday evenings – 6:30pm-8pm

  • Monday Great Ayton Surgery (Great Ayton)
  • Tuesday Mowbray House Surgery (Northallerton)
  • Wednesday The Health Centre (Stokesley)
  • Thursday The Friarage (Northallerton)
  • Friday The Friarage (Northallerton)

Saturday

  • The Friarage (Northallerton) 9am-5pm
  • Great Ayton Surgery (Great Ayton) 1st saturday of every month 9am-1pm

Sunday – 9am-1pm

  • Sunday The Friarage (Northallerton)

These appointments are for routine general practice care, it is not a walk-in, urgent or emergency care service.

If urgent care is required, please visit www.111.nhs.uk or call 111 for advice.

If you have a life-threatening emergency call 999.

Better Access patient FAQ’s (PDF)

South Hambleton

Better Access clinics are delivered at the following locations throughout the week in South Hambleton:

Weekday evenings – 6:30pm-8pm

  • Monday Lambert Medical Centre (Thirsk)
  • Tuesday Glebe House Surgery (Bedale)
  • Wednesday The Doctors Surgery (Thirsk)
  • Thursday Rotating alternate weeks: Lambert Medical Centre (Thirsk), Thirsk Health Centre and Glebe House Surgery (Bedale)
  • Friday The Friarage (Northallerton)

Saturday – 9am-5pm

  • Saturday The Friarage (Northallerton)

Sunday – 9am-1pm

  • Sunday The Friarage (Northallerton)

These appointments are for routine general practice care, it is not a walk-in, urgent or emergency care service.

If urgent care is required, please visit www.111.nhs.uk or call 111 for advice.

If you have a life-threatening emergency call 999.

Better Access patient FAQ’s (PDF)

Richmondshire

Better Access clinics are delivered at the following locations throughout the week in Richmondshire:

Weekday evenings – 6:30pm-8pm

  • Monday Doctors Lane Surgery (Aldborough St John)
  • Tuesday Quakers Lane Surgery (Richmond)
  • Wednesday Harewood Medical Practice (Catterick Garrison)
  • Thursday Harewood Medical Practice (Catterick Garrison)
  • Friday Central Dales Practice (Aysgarth)

Saturday – 9am-5pm

  • Harewood Medical Practice (Catterick Garrison)
  • Central Dales Practice (Aysgarth) 1 in 4 saturdays per month

Sunday – 9am-1pm

  • Harewood Medical Practice (Catterick Garrison)

These appointments are for routine general practice care, it is not a walk-in, urgent or emergency care service.

If urgent care is required, please visit www.111.nhs.uk or call 111 for advice.

If you have a life-threatening emergency call 999.

Better Access patient FAQ’s (PDF)

Whitby

Better Access clinics will be delivered at Whitby Community Hospital in the near future as follows:

Weekday evenings – 6:30pm-8pm

Saturdays – 9am-5pm

These appointments are for routine general practice care, it is not a walk-in, urgent or emergency care service.

If urgent care is required, please visit www.111.nhs.uk or call 111 for advice.

If you have a life-threatening emergency call 999.

Better Access patient FAQ’s (PDF)