Contact us
Suite 30, County Business Park, Darlington Road, Northallerton, DL6 2NQ
Tel: 01609 751649 | Email: heartbeat.admin@nhs.net
© Copyright – Heartbeat 2022
What is Better Access?
Patients across Hambleton Richmondshire and Whitby areas can access routine appointments during evenings and weekends with our Better Access services.
A multi-skilled team including GPs, Practice Nurses, Advanced Nurse Practitioners, Healthcare Assistants, Physiotherapists and Clinical Pharmacists provide appointments at a variety of locations between 6.30 and 8pm weekday evenings, 8.30 to 12 noon Saturdays and some Sundays and early mornings.
How to book
Patients interested in these appointments should speak to their GP practice reception and find out which appointments are available. Please note that patients may not necessarily be consulted by a staff member from their own GP practice and must consent for their Patient Care Record to be shared out from their practice with the consulting clinician.
Your views about our Better Access service are important to us. We want to make sure the service is as good as it can be and understanding your experience will help us to develop and deliver our services in the right way for all our patients.
Please take a few moments to share your experience
Hambleton
More information
Hambleton hub – Mayford House Surgery
Tuesday/Thursday evenings 18.30–20.00
Saturday/Sunday mornings 08.30–12.00.
Appointments are available with:
- ANPs – Sophie Walker, Darrel Mulholland and Anne Jackson
- Pharmacist – Marilyn Brookes (Saturday mornings)
- Practice Nurse – Helen Syddall (Saturday mornings). Asthma reviews, COPD checks, smears and diabetic checks.
Richmondshire
More information
Richmondshire hub – Harewood Medical Practice
Monday–Thursday evenings 18.30–20.00
Saturday/Sunday mornings 08.30-12.30
Appointments are available with:
- GPs – Dr Lucy Fox, Dr Jonathan Pain and Dr Jane McLennan
- ANP – Sophie Walker, Fiona Morrison and Carol McArthur
- Practice Nurse – Jane Martin
- Healthcare Assistants – Jo Humphries, Kristie Townend and Andrea Rostowitz
Scarborough
More information
Remote service
Saturday or Sunday mornings
Scarborough and Filey’s Better Access service is delivered remotely by the seven practices within Scarborough and Filey. There is a weekly rotating rota for each practice:
- Filey and Scarborough healthier communities’ network
- Hackness Road Surgery
- The Filey Surgery
- Scarborough Medical Group
- Hunmanby Surgery
- Scarborough Core
- Eastfield Medical Centre
- Brook Square Surgery
- Castle Health Centre
Remote appointments are available with:
- GP – Dr Jonathan Pain
- ANP – Sophie Walker and Izzy Clayson
If a patient needs to be seen urgently face-to-face then the clinician should call Castle Health Centre on 0330 123 9278 to book them in.